Returns

We always strive to ensure customer satisfaction and we are 100% certain that you will be delighted with your furniture. We have shipped out thousands of products and we do our utmost to ensure that you will be completely satisfied with your furniture.


In the unlikely event you should want to return an item to us, we are happy to offer you 14 days from the date of delivery in which you can decide to keep your furniture or to return it for an exchange or refund. If you are not fully satisfied with your purchase for any reason we offer:

  • 14 DAY NO QUIBBLE MONEY BACK GUARANTEE- If you decide for whatever reason that you would like to return your furniture, we are happy to offer you a refund.

     

  • FAST & EASY RETURNS- If you decide to return your furniture, then we will arrange a collection for you and then issue a full refund for your order. For further details on our returns policy see our terms & conditions.

     

  • FREE EXCHANGES - If for any reason you are not happy with your furniture, you may exchange it for an alternative for free.

All items that are being returned should be in their original packaging. If you would like to return any item simply email us your order number, name, product description and the reason for return within 14 days of the delivery. Our courier will then contact you to arrange a collection date for the item/s. Once the item/s has been returned to us by our courier you will receive your refund.

Free exchanges excludes the following postcodes and areas - IV2, IV5 to IV29, IV37 to IV56, PA17, PA20 to PA78, PH19 to PH26, PH30 to PH44, PO30 to PO41, HS, KW and ZE, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, Channel Islands, Isles of Scilly and mainland Europe.

If you don't want to exchange an item for something else then we are happy to give you a refund. For further information regarding our returns policy, please see our Terms & Conditions.